Returns and Refunds

Returns and Refund Policy v1.3- This policy was created on 1/13/2014 and last modified on 5/11/2023.

1- Returns

Most items may be returned for a full refund or exchange for 30 days after your purchase. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

These items are not eligible for a refund or exchange:

• Gift cards
• Downloadable software products
• Downloadable training guides or other printable materials

These items have an extended refund and/or exchange policy:

• Redbird TD/TD2
• Alloy RD1 Rudder Pedals
• The Jay by Redbird

To complete your return, we require the order number for the purchase. 

Please do not send your purchase back to the manufacturer.

2- Refunds (if applicable)

If you would like to have your purchase refunded please contact us at retail@redbirdflight.com or (512) 878-6670. After we have confirmed your order details, you will be asked to ship the product(s) back to us at your earliest convenience. Our return shipping policy is below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. It may take an additional 5 to 10 business days for your bank to show the refund.

3- Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at retail@redbirdflight.com.

4- Replacements (if applicable)

We will replace items if they are defective or damaged on arrival. If you suspect that your purchase was damaged during shipment please contact us immediately to exchange it for the same item. You may send us an email at retail@redbirdflight.com or call us at (512) 878-6670. After we have confirmed your order details, you will be asked to ship the product(s) back to us at your earliest convenience. Our return shipping policy is below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will ship your replacement item(s) by standard ground service within 2 business days of receiving your return. If your order has out of stock items, we will ship the replacement within 2 business days of the items returning to stock. If we have discounted the item or items, you will be issued a full refund of your purchase price.

5- Exchanges

We are committed to making sure you get the best equipment and will do everything in our power to help you if you would like to exchange a purchase or gift. If you would like to exchange your purchase or gift please send us an email at retail@redbirdflight.com or call us at (512) 878-6670. After we have confirmed your order details, you will be asked to ship the product(s) back to us at your earliest convenience. Our return shipping policy is below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will ship your replacement item(s) by standard ground service within 2 business days of receiving your return. If your order has out of stock items, we will ship the replacement within 2 business days of the items returning to stock. If we have discounted the item or items, you will be issued a full refund of your purchase price.

6- Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.   

7- Shipping

All returns must be shipped to:

Redbird Retail

301 Vista Ridge Drive

Suite 300

Kyle, TX 78640

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additionally, some items may have an extended warranty. Please refer to the warranty on the individual product page or included with the product. Please contact the manufacturer directly for warranty service. We do not provide warranty support for products not manufactured by Redbird Flight Simulations, Inc. or its subsidiary companies.

If you need warranty service for a Redbird Flight Simulations product please contact Redbird Flight Simulations support at:

(512) 301-0718

support@redbirdflight.com

Monday - Friday 8:00 am to 6:00 pm Central Time